I'm paying for DSL HIgh Speed Enhanced, but the quality of the signal has dropped consi...

GetHuman1142393's customer service issue with Verizon DSL from September 2018

31 views | 128 similar | 0 following
Help with my Verizon DSL issue
First: share to improve GetHuman1142393's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1142393 to get a Verizon DSL rep on the line!
Always use the GetHuman Phone to call Verizon DSL. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1142393 may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman1142393's own words
I'm paying for DSL HIgh Speed Enhanced, but the quality of the signal has dropped considerably in the last two months or so. I should be getting anywhere from *-* Mbps, but I'm barely getting *. This is impacting our streaming quality. I've called before, and was directed to invest in a new modem (which was admittedly old, so I did so) , and was told there was an outage at one point that has now been resolved. They also refreshed my signal at one point. My internet is still slow. As a paying customer I expect them to resolve it by changing my network or implementing another solution. I know it can be improved because nothing has changed on my end, and the signal used to be significantly stronger and more reliable. I'm frustrated at having to navigate through the call center, all the options, and be told to do things I've already done. I need to talk to someone with some authority, who can cut through the corporate customer speak and just find a solution for me.**I believe these issues are related to various new neighbors who have arrived in the last few months, using more of the network traffic. I'd like for our house to be added to a new network or group to minimize network traffic for everyone.**Account * is ************

GetHuman1142393 did not yet indicate what Verizon DSL should do to make this right.

How GetHuman1142393 fixed the problem

We are waiting for GetHuman1142393 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Verizon DSL's attention and get better help faster. Tap below to get started.
Having Verizon DSL issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1142393 fixes it.
This email address isn't valid

Verizon DSL

Customer service issue
Reported by GetHuman1142393
Sep 17th, 2018 - 4 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 128 others
0 customers following this


GetHuman1142393 started working on this issue
Sep 17th, 2018 8:42pm