I'm paying for DSL HIgh Speed Enhanced, but the quality of the signal has dropped consi...

GetHuman1142393's customer service issue with Verizon DSL from September 2018

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The issue in GetHuman1142393's own words
I'm paying for DSL HIgh Speed Enhanced, but the quality of the signal has dropped considerably in the last two months or so. I should be getting anywhere from *-* Mbps, but I'm barely getting *. This is impacting our streaming quality. I've called before, and was directed to invest in a new modem (which was admittedly old, so I did so) , and was told there was an outage at one point that has now been resolved. They also refreshed my signal at one point. My internet is still slow. As a paying customer I expect them to resolve it by changing my network or implementing another solution. I know it can be improved because nothing has changed on my end, and the signal used to be significantly stronger and more reliable. I'm frustrated at having to navigate through the call center, all the options, and be told to do things I've already done. I need to talk to someone with some authority, who can cut through the corporate customer speak and just find a solution for me.**I believe these issues are related to various new neighbors who have arrived in the last few months, using more of the network traffic. I'd like for our house to be added to a new network or group to minimize network traffic for everyone.**Account * is ************

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Verizon DSL

Customer service issue
Reported by GetHuman1142393
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 128 others
0 customers following this

Timeline

GetHuman1142393 started working on this issue
Sep 17th, 2018 8:42pm

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