I am seriously considering switching my internet to cable as I am payingclose to $** a...

GetHuman-otc's customer service issue with Verizon Billing from January 2019

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The issue in GetHuman-otc's own words
I am seriously considering switching my internet to cable as I am payingclose to $** a month for this DSL while my friends only pays $** for the same service. I rarely have service from **pm until *am and if I do it is slower than my old dial up used to be. I have complained in the past and have been paying for new routers for years. Technicians have been here and found nothing wrong other than they say it is the package I have. I am not willing to pay this high internet price and rental on a router for the current situation as I can switch to cable for less than half the price with more more speed. I have never been able to stream a video and photos take forever to load. I feel like I am back in the **s with the old dial up or worse. Unless we can come to a resolution on this matter, i will be looking into an alternative internet provider. This bill needs to be much much lower and a better service provided.
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Verizon Billing

Customer service issue
Reported by GetHuman-otc
Jan 25th, 2019 - 3 mons ago
I have an issue with Verizon Billing too
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Seen by 5 customers so far
Similar issue to 359 others
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GetHuman-otc started working on this issue
Jan 25th 6:55pm