I just paid off two iPhone sixes that I was being billed $*** a month for total fine I...

GetHuman-markging's customer service issue with Verizon Billing from September 2018

Help with my Verizon Billing issue
Tip from another customer
If you are having issues with your Verizon bill be sure to make sure you read through your previous bill and your new bill. By referring back to your old bill you can see where new charges come from and possibly why.
The issue in GetHuman-markging's own words
I just paid off two iPhone sixes that I was being billed $*** a month for total fine I’ll see you at my next months bill was only go down by $**. And a magic new $** charge of some kind has been I have to go to my bill. * I would appreciate some reasonable explanation for the addition of the $** charge and why my bill just did not go down by the $*** I was paying for the phones for the last two years.
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Verizon Billing

Customer service issue
Reported by GetHuman-markging
Sep 23rd, 2018 - 2 mons ago
I have an issue with Verizon Billing too
Fixed
Seen by 12 customers so far
Similar issue to 204 others
0 customers following this
Items needed
PIN on Account
Account Holder Name
Phone Number
Email
Billing Address
Last 4 of Social Security
Timeline
GetHuman-markging started working on this issue
Sep 23rd 3:21am
GetHuman-markging confirmed the issue is fixed. Hooray!
Sep 24th 6:10am
GetHuman-markging indicated the issue is not fixed yet.
Sep 24th 6:15am
GetHuman-markging indicated the issue is not fixed yet.
Sep 24th 4:33pm
GetHuman-markging indicated the issue is not fixed yet.
Sep 24th 5:46pm