I was trying to add money to my ventra card. It was $**. The ventra app said that there...

GetHuman-mariaola's customer service issue with Ventra Chicago from May 2018

Help with my Ventra Chicago issue
The issue in GetHuman-mariaola's own words
I was trying to add money to my ventra card. It was $**. The ventra app said that there was an error and that it could not upload the money to my account and that I had to check my payment information. I checked the info and it was correct so I proceeded to try again. I did this a few times and the same error screen kept popping up. It seemed off to me to I checked my bank account and all of the money was taken out of my account by ventra when the app stated that it couldn't add the fair. Every time I try to get a representative to help give me my money back, the number says that they are closed. Please help! I now have no money on my ventra and a significant amount out of my bank account.
GetHuman-mariaola did not yet indicate what Ventra Chicago should do to make this right.
I have an issue with Ventra Chicago too
How GetHuman-mariaola fixed the problem
We are waiting for GetHuman-mariaola to fix the problem and share the solution with the rest of us customers.
Please help with my Ventra Chicago issue
Do you have a customer issue as well?
We can help you get Ventra Chicago's attention and get better help faster. Tap below to get started.
Having Ventra Chicago issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Ventra Chicago email you?
This email address isn't valid

Ventra Chicago

Customer service issue
Reported by GetHuman-mariaola
May 19th, 2018 - 6 mons ago
I have an issue with Ventra Chicago too
Fixed
Seen by 14 customers so far
Similar issue to 578 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman-mariaola started working on this issue
May 19th 2:13pm
GetHuman-mariaola indicated the issue is not fixed yet.
May 19th 3:16pm
GetHuman-mariaola indicated the issue is not fixed yet.
May 19th 3:18pm
GetHuman-mariaola indicated the issue is not fixed yet.
May 19th 3:43pm