Venmo froze my account about * months ago saying I needed to prove my identity. I didn...
GetHuman-dlinthom's customer service issue with Venmo from October 2020
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Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
The issue in GetHuman-dlinthom's own words
Venmo froze my account about * months ago saying I needed to prove my identity. I didn't have my driver's license due to it being lost in a car accident and it's taken me this long to get documents needed. I downloaded and sent state provided I'd * days ago and just got a response today saying someone would contact me in * to * business days . I need my money for bills and I don't understand why it's taking so long since complying to provide there requested ID was what they said would resolve frozen account to be reactivated. Again I need my money now to keep my bills from going delinquent.
GetHuman-dlinthom did not yet indicate what Venmo should do to make this right.
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