My phone was stolen*-**-**. I tried to call but cannot talk to someone (due to COVID...

GetHuman-dkaychan's Locked Account issue with Venmo from July 2020

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Before contacting them, items GetHuman-dkaychan may need:
Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-dkaychan's own words
My phone was stolen*-**-**. I tried to call but cannot talk to someone (due to COVID**) which doesn't' make sense that you can't talk on the phone. You keep wanting to send me a code via text and I cannot use my cell phone cause it's STOLEN!! You should have another way!!!!! I can't get into my account to change the phone *, it says it doesn't recognize my computer, which I know I've used before. So please send me a code VIA E-MAIL, (NOT MY CELL * that is associated with this account). I have sent * other emails and have not heard back from you, Please respond ASAP. I don't think I will use Venmo anymore when I can't get into my account to see if my money was stolen, and I can't even talk to a person who can help me.

GetHuman-dkaychan did not yet indicate what Venmo should do to make this right.

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Why Can't I Transfer Money from Venmo to My Bank Account?Why Can't I Accept Venmo Payments?Why Can't I Withdraw Venmo Money?How Do I Remove Venmo Limitations?How Do I Unsuspend My Venmo Account?
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Venmo

Locked Account issue
Reported by GetHuman-dkaychan
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 3666 others
0 customers following this

Timeline

GetHuman-dkaychan started working on this issue
Jul 14th 1:37am

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