Unauthorized Venmo bank charge

GetHuman5051703's Dispute a Charge issue with Venmo from July 2020

Help with my Venmo issue
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Before contacting them, items GetHuman5051703 may need:
Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5051703's own words
I dont have a Venmo app and I have a Venmo bank charge on my statement. **Just trying to verify the charge and what it was for. The transaction number reported by my bank is ************a second charge appeared shortly after the first one and now I am missing over a thousand dollars out of my account!
That this money is needed to pay bills and it is really frustrating that there is no person to talk to. They don't have anyone answering Phone and you cant do chat unless you have an account. I don't want to sign up for something that just pulled desperately needed funds out of my bank!
I would like a full reversal of charges as these were not authorized and I do not have a venmo account
Never
I have canceled the card issued by my bank.
How GetHuman5051703 fixed the problem

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Venmo

None
Dispute a Charge issue
Reported by GetHuman5051703
Jul 10th, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 3624 others
0 customers following this

Timeline

GetHuman5051703 started working on this issue
Jul 10th, 2020 5:14pm
GetHuman5051703 indicated the issue is not fixed yet.
Jul 11th, 2020 12:16am
GetHuman5051703 indicated the issue is not fixed yet.
Jul 11th, 2020 12:27am
GetHuman5051703 indicated the issue is not fixed yet.
Jul 11th, 2020 12:39am

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