Venmo Customer Service Issues

Today, on September 8, I attempted to transfer money via Venmo to my son. Facing difficulty in the process, I unintentionally sent two $[redacted] payments to the wrong person whose name matched my son's. I am urgently seeking assistance to cancel these transactions before the unintended recipient accepts the funds. The transactions are listed on my bank statement as Venmo New York on September 8, [redacted], initiated between 4:30 and 5:30 CST. I would greatly appreciate any help in resolving this matter promptly.

I recently received a payment from Stephen Speaks and I am trying to deposit the funds into my US bank account from Malaysia. The notification was sent through Venmo, and when I clicked on the "Accept Money" button in the email, I tried to follow the instructions to complete the transfer. However, after entering my bank details and personal information, I encountered an error message saying, "An unknown error has occurred." I would appreciate any guidance on how to proceed with this issue. Thank you.

I utilized Venmo to send money to my son, N.D. I encountered difficulty, but eventually, my phone displayed that the payment was accepted by Venmo and sent to the recipient. However, he did not receive the funds. It seems that $[redacted] was sent twice, yet he did not receive any payment. This incident occurred yesterday on September 8, [redacted], between around 5:00 PM and 6:30 PM. I seek assistance in canceling those transactions.

I would like to transfer $[redacted] from Venmo to my bank account. I mistakenly sent the money to the wrong person, Nathan Dean, twice. Nathan kindly returned the funds to my Venmo account today. I am Charlotte Barrett and I need help getting the money back into my bank account. Any guidance on this matter would be greatly appreciated.

I purchased an unlocked iPhone 10 from Heather Boland, but it was not unlocked as advertised. Despite her attempts to unlock it with her provider, the issue remains unresolved. I am disappointed by the false advertising and lack of communication from her end. I am seeking a refund of $[redacted].29, including service fees, due to this fraudulent transaction. It seems that this behavior may be a pattern, and I urge the platform to take action to prevent other customers from being scammed. I have kept records of all our interactions and can provide them if needed for further investigation.

Hello, I sold a toolbox for $[redacted] about two months ago. I transferred $[redacted] to my wife for rent and utilities, and the next day my account with $[redacted] in it was frozen. I tried contacting them via phone and email multiple times but never received an answer. Two days later, a hurricane hit, and we were without power for a week because they wouldn't unfreeze my account. My son has special needs, and it was a challenging time for us. Now I'm a month behind on my utility bill, went through a tough time during the hurricane, lost my toolbox, and my money. I feel desperate and don't know what else to do. Should I report this to the IRS? Thank you for any assistance.

I am facing issues transferring my Venmo account to my new phone whenever I upgrade my device. I have previously contacted support and mistakenly set up a new account, resulting in having two active accounts. I am struggling to close one account, belindalazarony, and prefer to keep Belinda-Lazarony-1 and transfer it to my new phone. I find the process confusing and would appreciate guidance on how to resolve this. I can provide any necessary information to assist with this matter. Kindly reach out if a phone call is required. Over time, I have used different emails and phone numbers for each account setup, making me unsure of the correct details. I have logged in today after a while due to getting a new phone. Your prompt help is highly appreciated. Thank you, Belinda L.

I recently linked my debit card to my business account for instant transfers and deposits. Unfortunately, the system is now malfunctioning. As the owner of a street apparel company, I rely on this service for orders, payments, team expenses, and vendor transactions. If this issue persists, I may have to seek alternative solutions for my business needs. Your prompt attention to this matter would be greatly appreciated. Thank you.

Hello. I have noticed unauthorized Venmo charges on my bank account. My bank advised me to reach out to Venmo. This is a concerning issue as the charges do not have our authorization. My wife's Venmo account is @Kelly-Maw. Could you please guide me on the appropriate steps to resolve this matter?

I have two pending transactions causing me trouble. One was at Apple Barrel Pizza where my sister mistakenly used my card information for the order. Though she changed it, my card was still charged and shows as pending. The other was at a gas station in Pollock Pines where a $50 hold was placed but the transaction didn't go through as the pump froze. I had to pay cash inside, but the hold hasn't been released yet. Currently, I am stuck in a frustrating situation as I urgently need that money. Despite both transactions not being completed, the funds are tied up due to being pending. I wish this issue could be resolved faster instead of having to wait the standard 3 to 5 business days for the holds to be lifted.

Hello, my name is James Manley. I am facing an issue with my Venmo account. A friend sent me $30 on Wednesday, October 2nd, but when I tried to access my account on my iPhone, I realized the phone was no longer in my possession. Unfortunately, it appears that someone has withdrawn the $30 sent by my friend. As my account was linked to my previous iPhone, I am unable to log in. I would greatly appreciate the opportunity to explain the situation directly to a representative. You can reach me at [redacted] or alternately at [redacted]. Please contact me as soon as possible as I am concerned about the missing money and the inability to access my account.

I recently upgraded my phone. I believe the email associated with my account is outdated and linked to my Facebook from when I first joined Venmo. I have reset my password, but the system is sending a verification code to that outdated email for the second verification step. Additionally, when I attempt to use my card number instead, it doesn't seem to work, and nothing happens when I submit it. I urgently need to access a substantial amount of money that someone has just sent me. I would like to update my contact email to the one provided in this message. Thank you -Chris-

I have been trying to send money to my daughter to help her get WiFi for video chats with our granddaughter. Despite my bank confirming that everything is fine, Venmo support informed me of a security issue preventing the transaction. They offered no details on how to fix it and advised me to try again later or seek an alternative payment method. Many users seem to be facing the same problem, with some even having their accounts frozen and funds inaccessible. This lack of customer service is disappointing, and I believe Venmo should handle these issues better. The company's handling of customer concerns has severely lowered my opinion of them. If I do not receive a satisfactory resolution soon, I will be deleting my account and seeking a more customer-friendly service. Thank you for your attention to this matter. - A.S.

After switching banks from First Credit Union to Washington Federal, my son-in-law sent me $40 via Venmo, not realizing my bank info was outdated. Upon opening Venmo on my phone, he noticed the $40 in my account and advised me to transfer it to my bank. When attempting to transfer, it lacked bank selection options and just confirmed the transfer. Quickly, I updated my Venmo settings with the new bank information. Now, I'm unsure how to rectify the transfer error and move the funds to Washington Federal. Looking for guidance on how to proceed. Thank you! - Walter J.

This morning, I was looking for tickets for a Twenty One Pilots concert when someone offered me one for $[redacted]. Despite my concerns about using Venmo, the seller insisted on that payment method and would not consider PayPal due to its fund-holding policy for new users. They assured me of their reliability, mentioning past ticket sales on Twitter without issue. After some convincing, I reluctantly agreed to the transaction. However, after sending the money, they stopped responding. It has been hours, and I am worried about being scammed. I paid using my Venmo card and now have no ticket in hand. I am considering disputing the charge and have evidence of the transaction. I hope to get my money back as I don't want my hard-earned money to be taken by dishonest individuals.

Hello Venmo Support, I have been successfully using your service to transfer funds from my bank account to other users. However, I am now experiencing issues when trying to transfer funds back to my bank account. I have completed the verification process where Venmo deposited a specific amount for verification purposes. Despite clicking on the verification link sent to my email, I keep encountering an error message stating "something went wrong." When attempting the same process on the mobile app, I received a message indicating that my bank could not be added and to contact Venmo for assistance. Currently, there is $[redacted] in limbo after a transfer to my account, which is not reflecting anywhere. Please advise on what steps need to be taken to resolve this issue promptly. Thank you for your attention to this matter. Best regards, Alida

Recently, I opened an account with your company and received my first $80 deposit from a friend. I linked my PayPal prepaid debit card and was able to transfer the money smoothly. Following that, I received a second deposit of $60, but encountered an issue trying to link the card. Despite receiving a new PayPal card that day, I could not link it. After several failed attempts with different prepaid debit cards, none would link. I considered deleting the first card on file, but still had no success linking any other cards. Finally, I found the original card I thought I had lost and tried to link it, but it was also declined. Now, I am facing difficulties with the financial aspect of the account.

I am new to Venmo and have been trying to create an account. However, when I enter my phone number, it says there is already an account registered with it, even though I have never made one before. I have tried to recover the username and password associated with it, but the email and text links are not working. I attempted to call, but the office was closed. I hope reaching out here will help expedite the process. I need to set up an account for work promptly.

I have already sent my money, but it's still sitting there. I've tried numerous times to contact you via phone and the internet. It shouldn't be this difficult for me to receive my money. I informed the sender that you requested by two different individuals to retrieve his money and send it to another account. He even went to your offices and was told it couldn't be done. I've spent hours sending my ID front and back, only to get the same result - I can't access my money. Now, I'm facing sleeping on the street because you couldn't help me. The sender insists that you have to help and give me my money. I'll be sharing with everyone how disgusted and appalled I am by your service. My contact number is [redacted] and my email is [redacted]

Hello, It has been approximately a month since my purchase on October 3rd, [redacted]. I have reviewed the policy and my bank suggested contacting you to try to resolve this matter before they intervene. I bought two dresses from someone I know, but they have not been delivered. I have messages promising delivery, but it has not happened, and excuses seem to be the reason for the delay. This purchase is essential for my upcoming wedding, and the stress from the situation is overwhelming. Despite the strained relationship with the seller, I deserve what was paid for. With the wedding approaching in less than a month, the urgency of receiving the dresses is critical. The seller is actively making transactions, yet I have not received my items. I either need the dresses or a refund from the seller's account, as it is the fair thing to do. Although aware of the policy, my bank is hoping for your assistance given the circumstances beyond 30 days. I am desperate for a resolution and would appreciate any help you can provide. Seller: K. Genovese Buyer: A. Bosin