I keep getting the message that there is a problem with my account. I have enough mone...

GetHuman2195593's customer service issue with Venmo from February 2019

4 views | 2914 similar | 0 following
Help with my Venmo issue
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GetHuman2195593's next move: talk to Venmo when they open.
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Before contacting them, items GetHuman2195593 may need:
Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
Top Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman2195593's own words
I am trying to send money ... I keep getting the message that there is a problem with my account. I have enough money in my bank account and I have not reached my weekly limit. What is the problem? I was able to do * successful transfers for $*** and $*** and now cannot do anymore. My name is Tina DiGiorgio and my phone number is *** ***-****. I already talked with an agent yesterday (*-**-**) and she said that she could not see the reason that my account was having a problem.
This was frustrating because I have no reason as to why this is not working and it looks like I am not good on my word for paying the individual.
Please just enable my account to be able to send money.
I am a new customer but I expected that I could get a reason as to why there is a problem so I can fix it. I waited all weekend to talk to customer service and then they could not help me at all.
How GetHuman2195593 fixed the problem

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We've taken the time to write instructions for how to solve some of the most common Venmo customer problems.
Why Can't I Transfer Money from Venmo to My Bank Account?Why Can't I Accept Venmo Payments?Why Can't I Withdraw Venmo Money?How Do I Remove Venmo Limitations?How Do I Unsuspend My Venmo Account?
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Venmo

Venmo to send money from my Samsung phone
Customer service issue
Reported by GetHuman2195593
Feb 13th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 2914 others
0 customers following this

Timeline

GetHuman2195593 started working on this issue
Feb 13th, 2019 12:50am