I try to log into my account, asks for my phone number so I enter it, says its a new de...

GetHuman-scottipm's customer service issue with Venmo from December 2018

5 views
 | 
1848 similar
 | 
0 following
Help with my Venmo issue
First: share to improve GetHuman-scottipm's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-scottipm's next move: talk to Venmo when they open.
Venmo's call center is closed now. We will send GetHuman-scottipm a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-scottipm may need:
Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
The issue in GetHuman-scottipm's own words
I try to log into my account, asks for my phone number so I enter it, says its a new device for the account so it send a code to my email. But that email address is old and is no longer active so I can’t get the code to get into my account. Please help me get back into my account. My name is Scotti Miller, ********** is my phone number and *****@***.com is the new email address I need for the account. S*****@***.com is the one that is currently on the account and it is no longer and active email address. Thank you
GetHuman-scottipm did not yet indicate what Venmo should do to make this right.
I have an issue with Venmo too
How GetHuman-scottipm fixed the problem
We are waiting for GetHuman-scottipm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Venmo's attention and get better help faster. Tap below to get started.
Having Venmo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Venmo email you?
This email address isn't valid
Follow this issue
See how GetHuman-scottipm fixes it.
This email address isn't valid

Venmo

Customer service issue
Reported by GetHuman-scottipm
Dec 4th, 2018 - a mon ago
I have an issue with Venmo too
Not resolved
Seen by 5 customers so far
Similar issue to 1848 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-scottipm started working on this issue
Dec 4th, 2018 3:21am