Trying to access my account and the only way I could change my password was to use my p...

GetHuman1670246's customer service issue with Venmo from December 2018

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Help with my Venmo issue
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GetHuman1670246's next move: talk to Venmo when they open.
Venmo's call center is closed now. We will send GetHuman1670246 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1670246 may need:
Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
Top Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman1670246's own words
Trying to access my account and the only way I could change my password was to use my phone number, however when I sign in it wants to use my email to send me a code to verify. my email has changed and it will not allow me to update my email or make any changes or sign in. I also tried to create a new account because I could not determine how to close the current account and again it would not allow it because it’s found that my phone number was already in your system? Now what? My old email (listed with Venmo) is *****@***.com
GetHuman1670246 did not yet indicate what Venmo should do to make this right.
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Venmo

Customer service issue
Reported by GetHuman1670246
Dec 1st, 2018 - 6 mons ago
I have an issue with Venmo too
Not resolved
Seen by 3 customers so far
Similar issue to 1809 others
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Timeline
GetHuman1670246 started working on this issue
Dec 1st, 2018 9:32pm