My fiance sent me money to my venmo and it shows I accepted it but I can't send her any...

GetHuman-isaaccun's customer service issue with Venmo from September 2018

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Help with my Venmo issue
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To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-isaaccun's own words
My fiance sent me money to my venmo and it shows I accepted it but I can't send her any money back even though I have credits on my venmo. I even tried to send it to my bank card and it wouldn't do it. Keeps saying try again!
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Venmo

Customer service issue
Reported by GetHuman-isaaccun
Sep 9th, 2018 - 10 mons ago
I have an issue with Venmo too
Fixed
Seen by 5 customers so far
Similar issue to 925 others
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Items needed
Name on account
Phone number on account
Email address on account
Billing address
Last 4 digits of SSN
Timeline
GetHuman-isaaccun started working on this issue
Sep 9th, 2018 6:21pm
GetHuman-isaaccun indicated the issue is not fixed yet.
Sep 9th, 2018 7:26pm
GetHuman-isaaccun indicated the issue is not fixed yet.
Sep 9th, 2018 7:26pm
GetHuman-isaaccun indicated the issue is not fixed yet.
Sep 11th, 2018 4:24am