Hi. My name is Annagrace Willis. My Venmo is @annagrace-Willis. I just made a transacti...

GetHuman1039174's customer service issue with Venmo from August 2018

Help with my Venmo issue
Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman1039174's own words
Hi. My name is Annagrace Willis. My Venmo is @annagrace-Willis. I just made a transaction through Venmo to my friend Maddy Perkins (@maddy-Perkins-*). I sent her $***. I did this because I don’t have my card linked onto my account and she was going to get the cash out for me. She transferred the money but it won’t hit her account until august **. She just called me telling her that someone stole her card information and all the money from her account was leaked. Since my money has not hit her account yet, I’m hoping there’s a way to get my money back into my Venmo balance before it enters her account. I’ve been working hard for my money and I’m extremely upset I can’t cancel it myself and I can’t get in touch with Venmo through the phone. Please help me with this problem ASAP. I need the money back to pay for my bills. *-Annagrace Willis **Sent from my iPhone
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Venmo

Customer service issue
Reported by GetHuman1039174
Aug 26th, 2018 - 3 mons ago
I have an issue with Venmo too
Fixed
Seen by 4 customers so far
Similar issue to 838 others
0 customers following this
Items needed
Name on account
Phone number on account
Email address on account
Billing address
Last 4 digits of SSN
Timeline
GetHuman1039174 started working on this issue
Aug 26th 7:36pm
GetHuman1039174 indicated the issue is not fixed yet.
Aug 27th 5:44pm
GetHuman1039174 indicated the issue is not fixed yet.
Aug 27th 6:12pm