sent money to wrong account

GetHuman-weeley's customer service issue with Venmo from August 2018

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Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-weeley's own words
I should have sent it to JLS*****@***.com ... I sent $** to who I thought was my son at JLS*****@***.com, he called and told me it is JLS*****@***.com, so I sent the money to the wrong account, can you help me cancel this payment so I can make the correct one?
I called my bank but learned that the only way to stop payment is through you guys. That is scary for me and then I learn I can't reach you guys until tomorrow morning...ahhhhhhh
I am hoping you can stop the payment to the wrong person
Because I thought this would be a great new service and I am a honest responsible person
Called my bank but learned they can't stop it.
I have an issue with Venmo too
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Venmo

venom
Customer service issue
Reported by GetHuman-weeley
Aug 23rd, 2018 - 4 mons ago
I have an issue with Venmo too
Not resolved
Seen by 3 customers so far
Similar issue to 820 others
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Items needed
Name on account
Phone number on account
Email address on account
Billing address
Last 4 digits of SSN
Timeline
GetHuman-weeley started working on this issue
Aug 23rd 11:23pm