I am trying to sign into my Venmo account because my sister sent me money, not knowing...

GetHuman-dissolve's customer service issue with Venmo from June 2018

Help with my Venmo issue
The issue in GetHuman-dissolve's own words
I am trying to sign into my Venmo account because my sister sent me money, not knowing that I wasn’t able to sign in. It works with my phone number but says I need to varify my account via email because I got a new phone and I have not received any emails. I’ve tried numerous times. Nothing. And when I type my email as my log in it says my email can’t be found. Then I tried to sign up using my email and it won’t allow me because it says that it is already in use... yet I haven’t received any emails. **The money is for an emergency so if you could please email back ASAP I’d be so thankful!
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Venmo

Customer service issue
Reported by GetHuman-dissolve
Jun 10th, 2018 - 10 mons ago
I have an issue with Venmo too
Fixed
Seen by 9 customers so far
Similar issue to 622 others
0 customers following this
Items needed
Name on account
Phone number on account
Email address on account
Billing address
Last 4 digits of SSN
Timeline
GetHuman-dissolve started working on this issue
Jun 10th, 2018 10:45pm
GetHuman-dissolve indicated the issue is not fixed yet.
Jun 11th, 2018 7:56am
GetHuman-dissolve indicated the issue is not fixed yet.
Jun 11th, 2018 7:56am
GetHuman-dissolve indicated the issue is not fixed yet.
Jun 11th, 2018 8:40am