I can't transfer my money to my netspend card and I don't understand why

GetHuman-trellsby's customer service issue with Venmo from June 2018

Help with my Venmo issue
Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The problem I ran into: I can't transfer my money to my netspend card and I don't understand why
I trust that Venmo will make this right and come up with a resolution that is fair.
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Venmo

Customer service issue
Reported by GetHuman-trellsby
Jun 1st, 2018 - 21d ago
I have an issue with Venmo too
Fixed
Seen by 4 customers so far
Similar issue to 138 others
0 customers following this
Items needed
Name on account
Phone number on account
Email address on account
Billing address
Last 4 digits of SSN
Timeline
GetHuman-trellsby started working on this issue
Jun 1st 11:50pm
GetHuman-trellsby indicated the issue is not fixed yet.
Jun 2nd 2:38am