I can't transfer my money to my netspend card and I don't understand why

GetHuman-trellsby's customer service issue with Venmo from June 2018

Help with my Venmo issue
Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-trellsby's own words
The problem: I can't transfer my money to my netspend card and I don't understand why
GetHuman-trellsby did not yet indicate what Venmo should do to make this right.
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Customer service issue
Reported by GetHuman-trellsby
Jun 1st, 2018 - 8 mons ago
I have an issue with Venmo too
Seen by 4 customers so far
Similar issue to 138 others
0 customers following this
Items needed
Name on account
Phone number on account
Email address on account
Billing address
Last 4 digits of SSN
GetHuman-trellsby started working on this issue
Jun 1st, 2018 11:50pm
GetHuman-trellsby indicated the issue is not fixed yet.
Jun 2nd, 2018 2:38am