Ok I can’t get in my Venmo account bc I have a new device and phone number so I click o...

GetHuman-travisbe's customer service issue with Venmo from May 2018

Help with my Venmo issue
Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-travisbe's own words
Ok I can’t get in my Venmo account bc I have a new device and phone number so I click other options and it says bank card number well I also have a new bank account and don’t have my old card number. I really need to access my account bc I have been sent money and would like to access it but also the person that sent me money sent it twice so I need to send one back to her so me and her are out our money at this time.
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Venmo

Customer service issue
Reported by GetHuman-travisbe
May 26th, 2018 - 6 mons ago
I have an issue with Venmo too
Fixed
Seen by 12 customers so far
Similar issue to 199 others
0 customers following this
Items needed
Name on account
Phone number on account
Email address on account
Billing address
Last 4 digits of SSN
Timeline
GetHuman-travisbe started working on this issue
May 26th 11:49pm
GetHuman-travisbe indicated the issue is not fixed yet.
May 27th 4:28am