To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-majam's own words
I'm trying to send my friend money and it says my account is locked and to log onto my banks site. I did, and I called my bank and there is NO lock on my account.
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