I clicked on my schwab account but money was sent to a closed citibank account.

GetHuman629505's customer service issue with Venmo from April 2018

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Help with my Venmo issue
Before contacting them, items GetHuman629505 may need:
Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
GetHuman629505's next move: talk to Venmo when they open.
Venmo's call center is closed now. We will send GetHuman629505 a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman629505's own words:
The problem I ran into: I clicked on my schwab account but money was sent to a closed citibank account.
I trust that Venmo will make this right and come up with a resolution that is fair.
Help with my Venmo issue
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Venmo

Customer service issue
Reported by GetHuman629505
Apr 25th, 2018 - 3 mons ago
I have an issue with Venmo too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman629505 started working on this issue
Apr 25th 10:50pm