It automatically shuts down - Open app - I can’t get on site, I wanted to delete the ap...

GetHuman-jendileo's customer service issue with Venmo from April 2018

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Help with my Venmo issue
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The issue in GetHuman-jendileo's own words
Open app ... It automatically shuts down
I can’t get on site, I wanted to delete the app and then re download it but I don’t know if I will lose my balance info
To get on app. Can I access it from a laptop ?
I have an issue with Venmo too
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Venmo

My iPhone
Customer service issue
Reported by GetHuman-jendileo
Apr 17th, 2018 - 8 mons ago
I have an issue with Venmo too
Fixed
Seen by 5 customers so far
Similar issue to 2048 others
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Items needed
Name on account
Phone number on account
Email address on account
Billing address
Last 4 digits of SSN
Timeline
GetHuman-jendileo started working on this issue
Apr 17th 5:33pm
GetHuman-jendileo reviewed the items needed
Apr 17th 5:33pm
GetHuman-jendileo indicated the issue is not fixed yet.
Apr 17th 5:37pm
GetHuman-jendileo confirmed the issue is fixed. Hooray!
Apr 22nd 11:57am