Last Monday, July **th, I received an email from Vayama.com telling me about a new sche...

GetHuman-guillper's customer service issue with Vayama from August 2019

Help with my Vayama issue
The issue in GetHuman-guillper's own words
Last Monday, July **th, I received an email from Vayama.com telling me about a new schedule, but in spite of I could not communicate with Vayama phone number, I called the airline.**Then, they changed the tickets and us according to a new schedule. It was Bogota*Santiago, August *, and Santiago*Mendoza Saturday **. It is the itinerary I need because I have a very important meeting in Santiago.**Well, August *st, I received an email again from Vayama.com telling me a new schedule, with a new itinerary Bogota*Sao Paulo and Sao Paulo*Mendoza for the next Monday August *st. *According to the airline, Vayama made the change, and they cannot change the ticket again because Vayama has control over the ticket. Also, vayama did not finished the process, so I can not fly.

GetHuman-guillper did not yet indicate what Vayama should do to make this right.

How GetHuman-guillper fixed the problem
Sent many emails too the board
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Vayama

Customer service issue
Reported by GetHuman-guillper
Aug 5th, 2019 - 3 years ago
Fixed
Seen by 23 customers so far
Similar issue to 635 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-guillper started working on this issue
Aug 5th, 2019 1:43am
GetHuman-guillper confirmed the issue is fixed. Hooray!
Aug 8th, 2019 7:46am
GetHuman-guillper confirmed the issue is fixed. Hooray!
Aug 8th, 2019 7:48am