i need a name correction on a ticket but i am not getting a response from vayama after following the steps as advised. i can not seem to contact customer cared

GetHuman-sepisomu's customer service issue with Vayama from August 2018

19 views
 | 
118 similar
 | 
0 following
Help with my Vayama issue
GetHuman-sepisomu's next move: try calling Vayama again.
The best way to get your problem resolved is to tap the button below to start calling Vayama. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-sepisomu's own words
change spelling on ticket bought online ... i purchased a ticket on vayama.com.booking number VUS-******* i need a name change on the surname because of a wrong spelling. i have followed the steps and the last communication from vayama stated that i need to pay $** for the PNR to be changed to a new one. they said they would request this change with the airline. i made requests for the name change as advised. i sent the booking number and pdf copy of passport to *****@***.com as on *th august ****. i am awaiting further details from them. i last received communication on the **th. i am concerned that the process is taking too long and i may end up missing the flight.*i am also concerned since the emails i am getting seem automated automatic responses by a computer. i need feedback from a person that will reassure me that my request is being attended to.*calling vayama is not working out because the internet call does seem to be going through and an international call to customer care is too expensive for me
i seem to be getting automatic computer responses and for five days now vayama has not responded to my messages . i may end up missing the flight because of a wrong spelling if this drags on too long
contact me on the next steps to take to change the name, tell me where to pay as per quote. change the name soon before travel date
this is my second booking and i would like to continue booking with better after sale service.
i started the process as advised by vayama but it has ended at informing me of the cost to do the name change.
I have an issue with Vayama too
How GetHuman-sepisomu fixed the problem
We are waiting for GetHuman-sepisomu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Vayama's attention and get better help faster. Tap below to get started.
Having Vayama issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sepisomu fixes it.
This email address isn't valid

Vayama

name correction and customer care
Customer service issue
Reported by GetHuman-sepisomu
Aug 17th, 2018 - a yr ago
I have an issue with Vayama too
Fixed
Seen by 19 customers so far
Similar issue to 118 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-sepisomu started working on this issue
Aug 17th, 2018 7:10pm
GetHuman-sepisomu shared this issue with others over email
Aug 17th, 2018 7:13pm
GetHuman-sepisomu shared this issue with friends on Facebook
Aug 17th, 2018 7:16pm
GetHuman-sepisomu indicated the issue is not fixed yet.
Aug 17th, 2018 8:10pm