i need to know if the order is going to be processed and shipped to me or do i have to do something else

GetHuman2617228's customer service issue with Vans from March 2019

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The issue in GetHuman2617228's own words
I placed an order for a pair of Vans Eras via paypal and it took the money out of my account but it says i have to wait for Vans.com to process my order. I'm confused whats going on here. Please help.
It already took my money out but it doesn't say my order is on the way. Usually i would get a tracking number or something but i never did besides notifying me that it's been placed.
Either let me know what i have to do, send me my money back, or send my order my way.
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Vans

Customer service issue
Reported by GetHuman2617228
Mar 28th, 2019 - a mon ago
I have an issue with Vans too
Not resolved
Seen by 5 customers so far
Similar issue to 325 others
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Timeline
GetHuman2617228 started working on this issue
Mar 28th 4:07pm