Dear Mr. Gary H. Schoenfeld and Mr. Doug Palladini, VANS Shoes,*****Last night I Bought...

GetHuman-hindelic's customer service issue with Vans from August 2018

Help with my Vans issue
The issue in GetHuman-hindelic's own words
Dear Mr. Gary H. Schoenfeld and Mr. Doug Palladini, VANS Shoes,*****Last night I Bought a matching pair of Vans shoes for my son and me, so I decided to write this letter. I am an average working class guy in a suburban location (Providence). I probably fall into your most targeted demographic, and I wanted to tell you how much I like your shoes, and to say thanks. Thanks for making a great product. Your shoes fit great and are very comfortable.**In the past, I have always had problems finding shoes that fit right. I was so happy when I found Vans! I decided to buy two pair of Slip-on, Off the Wall at the Vans store in the Providence Place Mall in Rhode Island, last night. One pair for me, and one for my *-year-old son. They retailed about $**. There is no question that the quality of the shoes is unsurpassed, and well worth what I paid.**But once we got home, I had a big problem. Yesterday, upon wearing the shoes for the first time for a jog, I noticed that the left shoe cut into my heel and caused a blood blister. The low-cut canvas shoe hurt my left foot. I took them off so as to not to infect the area of my foot any further. I have worn the shoes only once (they show extremely minor wear). I speculate that this may have been a defective issue in the manufacturing process during the fabrication of the shoe. There is also a string (further indicative of a manufacturer's defect) attached to the inside of the shoe, protruding outward. I noticed this before the purchase, but I assumed it was nothing, and thought I would just cut it off when I got home. I have such faith in Vans, that I thought nothing of it, at the time.**But I prefer not to guess at the problem. I would like to send you some pictures of the shoe in question, and perhaps help you to prevent this from happening again in the future.**Your shoes have changed my life and I love them. I have worn Vans since **** and I intend to continue to wear them regardless of how this issue is resolved.**I love Vans very much and I plan to be a customer for the rest of my life. I love what they symbolize and I love their position in our culture. But I am also afraid to purchase another pair of slip-on, low-cut Vans, for fear of the same defect issue. So I am looking at the high-top versions of the shoes as an alternative. It really upsets me when such an exceptional product has a fault like this. Unfortunately, the defect is causing the shoes to be painful and unwearable.**As I mentioned, I DO intend to buy a new pair of your shoes regardless of the outcome of this situation. But I thought that I would write to ask if there is anything you can do to help me with the defective pair of Vans that I now own? Perhaps I could send them to your repair facility? Or return them to the Providence Place Mall for an exchange of a high-top, upgrade alternative? I don't mind spending a little more money for Vans that don't cut my heels. As I said, I wore them once. **Please advise.**Thank you.**Best,**Harold

GetHuman-hindelic did not yet indicate what Vans should do to make this right.

How GetHuman-hindelic fixed the problem
Vans Rule!
Do you have a customer issue as well?
We can help you get Vans's attention and get better help faster. Tap below to get started.
Having Vans issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Vans

Customer service issue
Reported by GetHuman-hindelic
Aug 9th, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 27 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-hindelic started working on this issue
Aug 9th, 2018 5:31am
GetHuman-hindelic confirmed the issue is fixed. Hooray!
Aug 10th, 2018 7:27pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers