I purchased a MyVanilla card and I loaded $** onto the card. Now I can't use my card. S...

GetHuman5884933's customer service issue with Vanilla Visa Card from March 2021

Help with my Vanilla Visa Card issue
Before contacting them, items GetHuman5884933 may need:
Account holder name, Billing address, Date of birth, Last 4 digits of Social Security Number, Last 4 digits of card, Email address, and Phone number
The issue in GetHuman5884933's own words
I purchased a MyVanilla card and I loaded $** onto the card. Now I can't use my card. Someone must have used a different username but I have no access to my card that I purchased.**Card number****** **** **** *****Expiration date*** * ***CVV ****Balance amount $****I've yet to find somebody who can help me I keep getting transferred out data I'm at the wrong spot and nobody seems to know who I need to talk to or to get this fixed. Really dissatisfied with customer service.*I have the proof did I purchased it because I have the receipt and the activation receipt and a copy of the card front and back.**Veronica Gonzales

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How Do I Register My My Vanilla Prepaid Card?How Do I Recover Access to My Vanilla Visa Card?
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Vanilla Visa Card

Customer service issue
Reported by GetHuman5884933
Mar 25th, 2021 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 1772 others
0 customers following this

Timeline

GetHuman5884933 started working on this issue
Mar 25th 1:04am
GetHuman5884933 shared this issue with others over email
Mar 25th 1:08am