Before contacting them, items GetHuman-dmrkall may need:
Account holder name, Billing address, Date of birth, Last 4 digits of Social Security Number, Last 4 digits of card, Email address, and Phone number
Top Tip from another customer
If you think you've been a victim of fraud you should call the bank immediately. Keep records of all correspondence and collect as much evidence as you can.
The issue in GetHuman-dmrkall's own words
Aprox.*hr ago I added my vanilla debit card to my Instacart account I NEVER PLACED AN ORDER WITH THEM AND THEY WENT INTO MY ACCOUNT AND TOOK **.** I SPOKE WITH THEM AND THEY SEE THEIR ERROR (WHICH TO ME IS A CRIMINAL ACT AS I DID NOT AUTHORIZE THEM TO GO INTO MY ACCOUNT) INSTACART IS TELLING I HAVE TO WAIT *-* DAYS TO GET MY MONEY BACK I AM DISABLED AND LOW INCOME THE ONLY GROCERY MONEY I HAD IS ON MY VANILLA CARD BECAUSE THEY TOOK MY **.** THERE IS NOT ENOUGH LEFT FOR ME TO ORDER GROCERIES AS I CANNOT GO IN A STORE AS I AM HIGH RISK THE CHARGE ON ******** FROM INSTACART WAS NOT AUTHORIZED BY ME I ONLY ADDED MY VANILLA CARD TO MY PAYMENT OPTIONS I DID NOT ORDER ANYTHING
GetHuman-dmrkall did not yet indicate what Vanilla Visa Card should do to make this right.
I have an issue with Vanilla Visa Card too
How GetHuman-dmrkall fixed the problem
We are waiting for GetHuman-dmrkall to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Vanilla Visa Card customer problems.