Purchased a Vanilla gift card for $***. Recipient tried to use, was declined. They call...

GetHuman-allworkn's customer service issue with Vanilla Visa Card from October 2020

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The issue in GetHuman-allworkn's own words
Purchased a Vanilla gift card for $***. Recipient tried to use, was declined. They called the number on the back and the automated message stated that the card was an invalid card *. I have spoken to (*) different customer service reps, with no luck. They have asked me to send pictures of the card, receipts, etc., for which I have done. Now they are saying the time stamps on the receipt are different, which is incorrect. I have sent to them again, highlighting that the time stamps match. Have not heard anything back, just trying to get refunded, a new card issued or the current card to be active.**Not sure what to do now... but, I will not give up on $***! **Any assistance would be greatly appreciated. **Thank you,**EJ

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Vanilla Visa Card

Customer service issue
Reported by GetHuman-allworkn
Oct 8th, 2020 - 6 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 1629 others
0 customers following this

Timeline

GetHuman-allworkn started working on this issue
Oct 8th, 2020 6:24pm
GetHuman-allworkn indicated the issue is not fixed yet.
Oct 8th, 2020 6:25pm
GetHuman-allworkn indicated the issue is not fixed yet.
Oct 8th, 2020 6:25pm
GetHuman-allworkn indicated the issue is not fixed yet.
Oct 8th, 2020 6:25pm
GetHuman-allworkn indicated the issue is not fixed yet.
Oct 8th, 2020 6:25pm
GetHuman-allworkn indicated the issue is not fixed yet.
Oct 8th, 2020 6:25pm
GetHuman-allworkn indicated the issue is not fixed yet.
Oct 8th, 2020 6:25pm
GetHuman-allworkn indicated the issue is not fixed yet.
Oct 8th, 2020 6:25pm

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