I bought at EB sports in Kitchener a vanilla visa card for fifty dollars. I prepaid th...

GetHuman-rthrall's customer service issue with Vanilla Visa Card from November 2018

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The issue in GetHuman-rthrall's own words
I bought at EB sports in Kitchener a vanilla visa card for fifty dollars. I prepaid the activation fee for *.**. I used the card for the first time an hour later at Swiss Chalet in Waterloo. The bill came to **.**. But the amount remaining on the card came to only **.**. What happened to the *.**? I have all the transactions. The waitress said that I had to pay another activation fee. I went back to EB and they said that fee could not have happened. No one is claiming any mistake. Is there some kind of scam going on here. Please help me out.
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Vanilla Visa Card

Customer service issue
Reported by GetHuman-rthrall
Nov 26th, 2018 - 10 mons ago
I have an issue with Vanilla Visa Card too
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Seen by 12 customers so far
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Timeline
GetHuman-rthrall started working on this issue
Nov 26th, 2018 8:19pm
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Nov 26th, 2018 8:25pm