Before contacting them, items GetHuman-rthrall may need:
Account holder name, Billing address, Date of birth, Last 4 digits of Social Security Number, Last 4 digits of card, Email address, and Phone number
The issue in GetHuman-rthrall's own words
I bought at EB sports in Kitchener a vanilla visa card for fifty dollars. I prepaid the activation fee for *.**. I used the card for the first time an hour later at Swiss Chalet in Waterloo. The bill came to **.**. But the amount remaining on the card came to only **.**. What happened to the *.**? I have all the transactions. The waitress said that I had to pay another activation fee. I went back to EB and they said that fee could not have happened. No one is claiming any mistake. Is there some kind of scam going on here. Please help me out.
GetHuman-rthrall did not yet indicate what Vanilla Visa Card should do to make this right.
I have an issue with Vanilla Visa Card too
How GetHuman-rthrall fixed the problem
We are waiting for GetHuman-rthrall to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.