I tried logging into myvanila app and it's saying my username and p***word don't match...

GetHuman-erincarn's tech support issue with Vanilla Visa Card from April 2018

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The issue and preferred resolution, in GetHuman-erincarn's own words:
I tried logging into myvanila app and it's saying my username and p***word don't match so I tried calling and it says my request cannot be processed or whatever it said but my paycheck is direct deposit onto this card and I usually get the text around *-***am that there was a credit added to my account. I did not get this text today so I would like to know what's going on with my card considering I used toast night about *pm
I trust that Vanilla Visa Card will make this right and come up with a resolution that is fair.
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Vanilla Visa Card

tech support issue
Reported by GetHuman-erincarn
Apr 26th, 2018 - 3 mons ago
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security Number
Last 4 digits of card
Email address
Phone number
Timeline
GetHuman-erincarn started working on this issue
Apr 26th 11:27am