I tried logging into myvanila app and it's saying my username and password don't match...

GetHuman-erincarn's tech support issue with Vanilla Visa Card from April 2018

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The issue in GetHuman-erincarn's own words
I tried logging into myvanila app and it's saying my username and password don't match so I tried calling and it says my request cannot be processed or whatever it said but my paycheck is direct deposit onto this card and I usually get the text around *-***am that there was a credit added to my account. I did not get this text today so I would like to know what's going on with my card considering I used toast night about *pm
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Vanilla Visa Card

tech support issue
Reported by GetHuman-erincarn
Apr 26th, 2018 - 5 mons ago
I have an issue with Vanilla Visa Card too
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Seen by 1 customer so far
Similar issue to 232 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security Number
Last 4 digits of card
Email address
Phone number
Timeline
GetHuman-erincarn started working on this issue
Apr 26th 11:27am