Tried using a new and paid for Vanillagift Mastercard, but repeatedly got an error mess...

GetHuman5607926's Fraud issue with Vanilla Gift Card from January 2021

Help with my Vanilla Gift Card issue
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The issue in GetHuman5607926's own words
Tried using a new and paid for Vanillagift Mastercard, but repeatedly got an error message stating that the card is unavailable or invalid. So I tried checking the balance through the website and through the number given on the back of the card but continued getting the same error. This is very upsetting as I've read such a large number of negative reviews about Vanillagift scamming their customers, not trying to help figure the issue, and not refunding the unusable card that the customer paid for. Especially during the pandemic, families are really struggling to get by, especially my family. So now the card I bought my son for Christmas is unusable. Not to mention that my son is disabled and has special needs, so now he's heartbroken and so upset because he finally decided what he wanted to use it on and it doesn't work. I'm sorry that I'm so upset, I just read that so many other customers had issues like this all to be told that there's nothing to do about it and that Vanillagift is literally stealing money straight out of the pockets of families that don't have it to lose. I'm really hoping that this situation will be better and that it will be worked out. I'd appreciate help and will keep an eye out for a response from your company. *Krista Enneberg ****-***-**** ******@***.com

GetHuman5607926 did not yet indicate what Vanilla Gift Card should do to make this right.

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Vanilla Gift Card

Fraud issue
Reported by GetHuman5607926
Jan 2nd, 2021 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1273 others
0 customers following this

Timeline

GetHuman5607926 started working on this issue
Jan 2nd 5:16am

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