I received an email for "winning a smart phone" said I needed to pay $*.** shipping and...

GetHuman3957619's Refund a Charge issue with Vanilla Gift Card from April 2020

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The issue in GetHuman3957619's own words
I was trying to STOP payment from Vanilla card Immediately after giving my prepaid card info...as it was -as per vanillacard was in a PENDING payment stage...I wanted it STOPPED - VOIDED Immediately because The amount was being charged Was Not the same as what was being charged*Taken from Vanillavisa-i was being OVERCHARGED and Ripped off!! But... Vanilla card...doesn't seem to have employees w... ... I received an email for "winning a smart phone" said I needed to pay $*.** shipping and $*.** shipping *$*.** Total to be charged and deducted from my prepaid MasterCard...I then checked for balance within an hour later, And I learned the deduction that is "Pending Payment IS $**.** Total" ...and this IS NOT what i am paying! Idk why the heck this rip off is about...but, since this charge "is pending...I phoned vanilla prepaid MasterCard ph number....and waited half an hour to speak with agent...NO ONE answered...left me on hold...I WANT this "Pending Payment total STOPPED Immediately &restored back to my preparation MasterCard! And transaction VOIDED!!
Is false advertising listing a vanilla card contact phone number and online support. The is NO protection for customers who have or use This prepaid cards...when there is no employees working and available when needed.
I wanted that payment STOPPED Immediately when it was within Halifax an hour after giving prepaid card info n checking balance -was overcharging me! *It could have easily bn VOIDED...if vanillacard actually had employees -support ppl working. I also have TWO Vanilla prepaid Visas....Both had issues..an No Vanilla card employees to help...
I would NEVER recommend this Prepaid Visa company...based on the poor service todate.
Phoning, online support...is non-existent Vanilla Prepaid card support -for Visa & MasterCard cards...
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Vanilla Gift Card

Visa and MasterCard Prepaid Vanilla cards
Refund a Charge issue
Reported by GetHuman3957619
Apr 15th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 836 others
0 customers following this

Timeline

GetHuman3957619 started working on this issue
Apr 15th 1:25am

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