I received an email for "winning a smart phone" said I needed to pay $*.** shipping and...

GetHuman3957619's Refund a Charge issue with Vanilla Gift Card from April 2020

Help with my Vanilla Gift Card issue
First: share to improve GetHuman3957619's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3957619 may need:
Name, Card number, Email address, Phone number, and Address
The issue in GetHuman3957619's own words
I was trying to STOP payment from Vanilla card Immediately after giving my prepaid card info...as it was -as per vanillacard was in a PENDING payment stage...I wanted it STOPPED - VOIDED Immediately because The amount was being charged Was Not the same as what was being charged*Taken from Vanillavisa-i was being OVERCHARGED and Ripped off!! But... Vanilla card...doesn't seem to have employees w... ... I received an email for "winning a smart phone" said I needed to pay $*.** shipping and $*.** shipping *$*.** Total to be charged and deducted from my prepaid MasterCard...I then checked for balance within an hour later, And I learned the deduction that is "Pending Payment IS $**.** Total" ...and this IS NOT what i am paying! Idk why the heck this rip off is about...but, since this charge "is pending...I phoned vanilla prepaid MasterCard ph number....and waited half an hour to speak with agent...NO ONE answered...left me on hold...I WANT this "Pending Payment total STOPPED Immediately &restored back to my preparation MasterCard! And transaction VOIDED!!
Is false advertising listing a vanilla card contact phone number and online support. The is NO protection for customers who have or use This prepaid cards...when there is no employees working and available when needed.
I wanted that payment STOPPED Immediately when it was within Halifax an hour after giving prepaid card info n checking balance -was overcharging me! *It could have easily bn VOIDED...if vanillacard actually had employees -support ppl working. I also have TWO Vanilla prepaid Visas....Both had issues..an No Vanilla card employees to help...
I would NEVER recommend this Prepaid Visa company...based on the poor service todate.
Phoning, online support...is non-existent Vanilla Prepaid card support -for Visa & MasterCard cards...
How GetHuman3957619 fixed the problem

We are waiting for GetHuman3957619 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Vanilla Gift Card's attention and get better help faster. Tap below to get started.
Having Vanilla Gift Card issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Vanilla Gift Card

Visa and MasterCard Prepaid Vanilla cards
Refund a Charge issue
Reported by GetHuman3957619
Apr 15th, 2020 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 836 others
0 customers following this


GetHuman3957619 started working on this issue
Apr 15th, 2020 1:25am