******** Fwd: Case Number **********From: roscoenlee ******@***.com**To: premium*fax...

GetHuman-roscoenl's Contact customer service issue with Vanilla Gift Card from August 2019

Help with my Vanilla Gift Card issue
The issue in GetHuman-roscoenl's own words
******** Fwd: Case Number **********From: roscoenlee ******@***.com**To: premium*fax ******@***.com**Subject: Fwd: Case Number *********Date: Mon, Aug *, **** **:** pm**As a result of this case number, I received a replacement card from you today (*****-****-****-****). When I called and activated it, I was informed that the balance is $**.**This is a surprise because, as my e-mail below indicates, the card that was lost had a value of $***,*not $**. Our grand-daughter received the card for $**, but not the one for $***.**I called your Customer Service (**:** PM CDT) tonight ****** and was in the middle of providing this information, when apparently there was a power outage or phone outage at your end. I was disconnected and have not been able to get a ring at your Customer Service.**Therefore, I am sending this e-mail to request an additional $** to compensate for the total loss of*$***. I'll keep the $** card, which I've successfully activated.*I would appreciate a confirmation that you received this message and agree that I am owed another*$** card.*Dr. Roscoe Lee*-----Original Message-----*From: roscoenlee ******@***.com**To: premium*fax ******@***.com**Cc: genjrlee ******@***.com**Sent: Fri, Jul **, **** **:** am*Subject: Case Number *********I contacted your customer service representative this morning, who opened Case Number ********.*I informed her that, on ** July, we purchased two Visa Gift Cards for our grand-daughter (one for $***and one for $***) from CVS Pharmacy (receipt attached). On the same date, we mailed these two*cards to our grand-daughter in two separate birthday cards.*When we talked to our grand-daughter on her birthday (** July), she said that she had only received*the $** card. The birthday card and $*** Visa Gift Card has still not arrived and we assume that it is*lost in the mail.*Unfortunately, I didn't make a copy of the full card number. The CVS receipt shows the last * digits of*the cards.*Per instructions from your Customer Service Representative, I am also including a copy of a utility*receipt.*I appreciate your research on this problem and hope that you can identify the card, cancel the card,*and provide a replacement that we can send to our grand-daughter.*Thanks in advance for your assistance and I look forward to your response.*Dr. Roscoe Lee

GetHuman-roscoenl did not yet indicate what Vanilla Gift Card should do to make this right.

How GetHuman-roscoenl fixed the problem
They apparently had a phone outage in the middle of my first call. I called this morning and opened a second case number.
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Vanilla Gift Card

Contact customer service issue
Reported by GetHuman-roscoenl
Aug 6th, 2019 - 3 years ago
Fixed
GetHuman-roscoenl shared how to fix
Seen by 18 customers so far
Similar issue to 796 others
0 customers following this
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Timeline

GetHuman-roscoenl started working on this issue
Aug 6th, 2019 4:22am
GetHuman-roscoenl confirmed the issue is fixed. Hooray!
Aug 6th, 2019 5:28pm

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