A couple months back I had made a purchase with my gift card, I thought it was a scam...

GetHuman1472814's customer service issue with Vanilla Gift Card from November 2018

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The issue in GetHuman1472814's own words
A couple months back I had made a purchase with my gift card, I thought it was a scam. So we called vanilla gift card and had them put a hold on my card, the company i ordered the stuff on ended up actually mailing me the product I ordered. But, now I cannot get the rest of the money on my giftcard. I have about **$ left and I haven’t been able to use it because of the card being on hold. How can I get my money back?
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Vanilla Gift Card

Customer service issue
Reported by GetHuman1472814
Nov 2nd, 2018 - a mon ago
I have an issue with Vanilla Gift Card too
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Seen by 1 customer so far
Similar issue to 228 others
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Timeline
GetHuman1472814 started working on this issue
Nov 2nd 7:15pm