Why is my available balance only $** while the original value is $**? I have not used i...

GetHuman-sridevp's customer service issue with Vanilla Gift Card from June 2018

Help with my Vanilla Gift Card issue
Why is my available balance only $** while the original value is $**? I have not used it and it clearly says no transactions found. Then why is my balance $**, while it has to be $**. Below is the summary of what I see online while trying to check the balance.**Activated: ********** **:** PM*Expiration Date:*** *****Original Value: $**.***Purchases: $*.***Credits: -$**.***Available Balance: $**.***No Transactions Found
I trust that Vanilla Gift Card will make this right and come up with a resolution that is fair.
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Vanilla Gift Card

Customer service issue
Reported by GetHuman-sridevp
Jun 24th, 2018 - 2 mons ago
I have an issue with Vanilla Gift Card too
Fixed
Seen by 4 customers so far
Similar issue to 56 others
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GetHuman-sridevp started working on this issue
Jun 24th 9:42pm
GetHuman-sridevp indicated the issue is not fixed yet.
Jun 26th 1:31pm