I can log in, but access to any further screens is met by the * questions security scre...

GetHuman5878168's customer service issue with Vanguard from March 2021

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Before contacting them, items GetHuman5878168 may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman5878168's own words
I was trying to find out the status and number of an account converted to my name upon the death of my husband. ... I can log in, but access to any further screens is met by the * questions security screen. I answer the questions, the screen comes back blank and I fill it again. The answers are correct.*I want to be able to either a) answer the questions once, or b) have tech support find out why the security screen is looping.
It's so hard to reach a human at Vanguard for unusual stuff.

GetHuman5878168 did not yet indicate what Vanguard should do to make this right.

The phone, but that is an awful experience.
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Customer service issue
Reported by GetHuman5878168
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 640 others
0 customers following this


GetHuman5878168 started working on this issue
Mar 23rd 4:30pm