My father has an account with Vanguard. He is hard of hearing and lives in Taiwan. He n...

GetHuman5199166's customer service issue with Vanguard from August 2020

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Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman5199166's own words
My father has an account with Vanguard. He is hard of hearing and lives in Taiwan. He needs me to help him get into his account due to two-factor authentication. This system does not allow for international numbers. So he cannot verify that he is the authentic owner of his account by himself. The telephone tree is highly frustrating. Please help us find a solution to this issue. I am now on hold with Vanguard for ** minutes (that's the estimated time).

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Vanguard

Customer service issue
Reported by GetHuman5199166
Aug 25th, 2020 - 8 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 360 others
0 customers following this

Timeline

GetHuman5199166 started working on this issue
Aug 25th, 2020 11:22pm

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