I tried to access my Vanguard accounts to update my home records. I do this every weeke...

GetHuman867498's customer service issue with Vanguard from November 2018

Help with my Vanguard issue
The issue in GetHuman867498's own words
I tried to access my Vanguard accounts to update my home records. I do this every weekend. When I got into my accounts (mine and my wife's) I found they did not contain the detail the Vanguard, so I backed out of them to see if I had done something wrong. Suddenly, my phone rang and a robot gave a "code" to get back into my account. Almost simultaneously, my wife received a similar call. I'm concerned now that our accounts may have been hacked. There is no way to contact Vanguard until Monday. I would like someone at Vanguard to review our accounts and verify that they haven't been tampered with.
GetHuman867498 did not yet indicate what Vanguard should do to make this right.
I have an issue with Vanguard too
How GetHuman867498 fixed the problem
No. Things weren't as bad as I thought. FYI there is no way (absolutely!!!) to contact Vanguard between *:**PM Friday evening and *:** Monday morning (EST).
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Vanguard

Customer service issue
Reported by GetHuman867498
Nov 3rd, 2018 - a mon ago
I have an issue with Vanguard too
Fixed
GetHuman867498 shared how to fix
Seen by 4 customers so far
Similar issue to 115 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman867498 started working on this issue
Nov 3rd 11:44pm
GetHuman867498 confirmed the issue is fixed. Hooray!
Nov 5th 3:40pm