Hi. I need your help. I tried to call Vanguard numbers available on the site but I didn’t contact.*I had a plan *** from Ogilvy. I worked in Ogilvy New York between **** and ****.*But after the change of company the Mercer for you, I didn't receive my balance and it is impossible to access my account. Can you help me, please?*My name is rosana moya padovan cardoso* My social security number was ID: ***.***.***, but as I am Brazilian my ID expired on ******** *and the number of my plan is *******I need to set up my address for you send me my balance*and fix my access online to my account**How I fix this?
I trust that Vanguard will make this right and come up with a resolution that is fair.