Hi. I need your help. I tried to call Vanguard numbers available on the site but I didn...

GetHuman-rosanamo's customer service issue with Vanguard from June 2018

Help with my Vanguard issue
The issue in GetHuman-rosanamo's own words
Hi. I need your help. I tried to call Vanguard numbers available on the site but I didn’t contact.*I had a plan *** from Ogilvy. I worked in Ogilvy New York between **** and ****.*But after the change of company the Mercer for you, I didn't receive my balance and it is impossible to access my account. Can you help me, please?*My name is rosana moya padovan cardoso* My social security number was ID: ***.***.***, but as I am Brazilian my ID expired on ******** *and the number of my plan is *******I need to set up my address for you send me my balance*and fix my access online to my account**How I fix this?
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Customer service issue
Reported by GetHuman-rosanamo
Jun 4th, 2018 - 7 mons ago
I have an issue with Vanguard too
Seen by 3 customers so far
Similar issue to 300 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
GetHuman-rosanamo started working on this issue
Jun 4th, 2018 7:33pm
GetHuman-rosanamo indicated the issue is not fixed yet.
Jun 6th, 2018 5:52pm