On Steam, my old account password still works (even by me) even though it's been change...

GetHuman-esampson's customer service issue with Valve Software from December 2019

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Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman-esampson's own words
On Steam, my old account password still works (even by me) even though it's been changed and someone in China continues to successfully log in.

GetHuman-esampson did not yet indicate what Valve Software should do to make this right.

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Valve Software

Customer service issue
Reported by GetHuman-esampson
Dec 10th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 166 others
0 customers following this

Timeline

GetHuman-esampson started working on this issue
Dec 10th, 2019 11:10pm
GetHuman-esampson indicated the issue is not fixed yet.
Dec 12th, 2019 3:42am
GetHuman-esampson indicated the issue is not fixed yet.
Dec 12th, 2019 3:42am