How a cheeky guy who acted as a admin stole all of my account and precious things

GetHuman-rammstie's customer service issue with Valve Software from December 2018

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The issue in GetHuman-rammstie's own words
I was trying to sign back to my Steam account on December **rd but I couldn't sign back in. ... A Steam profile by the name of Mr. Thomas acted as a admin and scammed me from some of my precious items. Not only that but he also stole my account (which was by the name General Chungus) and I was forced to make a new one. My Steam friend (BoxDimensions) also got scammed by him but he was lucky enough to keep his Steam account. I ask for justice against this guy by permanently banning him from all Team Fortress * servers and activities of Steam and also giving back the Team Fortress * items to my friend, I and possibly more people before us. Also, contact me when it is done or if it needs to be escalated.
I had put time and effort into my old account and in just a night, all of those hours, content, etc was gone.
Banning Mr. Thomas from Steam, along with anyone associated with him, restoring and giving back to me my old Steam account (General Chungus) and giving back the TF* items to my friend, I and possibly others before us.
I have been a customer for over a year.
I tried signing in back to General Chungus but to no avail.
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Valve Software

Steam
Customer service issue
Reported by GetHuman-rammstie
Dec 27th, 2018 - 3 years ago
Fixed
Seen by 48 customers so far
Similar issue to 169 others
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Timeline

GetHuman-rammstie started working on this issue
Dec 27th, 2018 4:06am
GetHuman-rammstie indicated the issue is not fixed yet.
Dec 27th, 2018 4:15am