I purchased a simmons hybrid mattress last year which was subsequently replaced by valu...

GetHuman-wwjcveng's customer service issue with Value City Furniture from June 2018

Help with my Value City Furniture issue
The issue in GetHuman-wwjcveng's own words
I purchased a simmons hybrid mattress last year which was subsequently replaced by value city due to broken coil last september ****. The replacement mattress is expressing springs on one side which makes it unable to be slept on. On June *, rep came and looked at mattress and filed report. He stated the bed must have a * inch depression to be considered under warranty. with the hybrid foam stretched on top there is no depression but if you press down you can feel the broken coil and spring. After talking with the store manager, he suggested to continue using it until a visible depression is apparent and to call them at that point. He was asked to provide a copy of the warranty inspection form so that we could contact simmons directly. He declined stating that VCF owned the inspection form. We do not want another bed as a replacement. We would like a refund. we have spent thousands of dollars at VCF and expect better response from them.
GetHuman-wwjcveng did not yet indicate what Value City Furniture should do to make this right.
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Value City Furniture

Customer service issue
Reported by GetHuman-wwjcveng
Jun 11th, 2018 - 9 mons ago
I have an issue with Value City Furniture too
Fixed
Seen by 5 customers so far
Similar issue to 143 others
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GetHuman-wwjcveng started working on this issue
Jun 11th, 2018 3:09pm
GetHuman-wwjcveng confirmed the issue is fixed. Hooray!
Jun 12th, 2018 7:30pm