I purchased a simmons hybrid mattress last year which was subsequently replaced by valu...

GetHuman-wwjcveng's customer service issue with Value City Furniture from June 2018

Help with my Value City Furniture issue
The issue in GetHuman-wwjcveng's own words
I purchased a simmons hybrid mattress last year which was subsequently replaced by value city due to broken coil last september ****. The replacement mattress is expressing springs on one side which makes it unable to be slept on. On June *, rep came and looked at mattress and filed report. He stated the bed must have a * inch depression to be considered under warranty. with the hybrid foam stretched on top there is no depression but if you press down you can feel the broken coil and spring. After talking with the store manager, he suggested to continue using it until a visible depression is apparent and to call them at that point. He was asked to provide a copy of the warranty inspection form so that we could contact simmons directly. He declined stating that VCF owned the inspection form. We do not want another bed as a replacement. We would like a refund. we have spent thousands of dollars at VCF and expect better response from them.
GetHuman-wwjcveng did not yet indicate what Value City Furniture should do to make this right.
I have an issue with Value City Furniture too
How GetHuman-wwjcveng fixed the problem
Reported to bbb
Please help with my Value City Furniture issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Couch cu****ons and structure damage. Less than a year oldAn order was placed in my name by my ex wife and is scheduled to be delivered tom...
Do you have a customer issue as well?
We can help you get Value City Furniture's attention and get better help faster. Tap below to get started.
Having Value City Furniture issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Value City Furniture email you?
This email address isn't valid

Value City Furniture

Customer service issue
Reported by GetHuman-wwjcveng
Jun 11th, 2018 - 9 mons ago
I have an issue with Value City Furniture too
Seen by 5 customers so far
Similar issue to 143 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
GetHuman-wwjcveng started working on this issue
Jun 11th, 2018 3:09pm
GetHuman-wwjcveng confirmed the issue is fixed. Hooray!
Jun 12th, 2018 7:30pm