I want a refund for the VRBO service fee of $***. I didn't book through VRBO, I booked...

GetHuman6058951's customer service issue with VRBO from May 2021

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The issue in GetHuman6058951's own words
I want a refund for the VRBO service fee of $***. I didn't book through VRBO, I booked through Expedia. Nowhere did it say that I would have to pay a cancellation fee for a website I didn't use for a free cancellation rental. Trying to contact VRBO is like pulling god **** teeth. Chat doesn't work, calling leaves you on hold for an hour, and the help website is completely down. I cancelled my stay (free cancellations until after july **st. Its only May **th.) The hotel refunded me but VRBO had the audacity to charge me **% of my stay for no reason and with no notice. This is ridiculous. You need to make it clear on your website that there is an extra charge for literally nothing even if you don't book with your website!

GetHuman6058951 did not yet indicate what VRBO should do to make this right.

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How Do I List My Property on Vrbo?How Much Is the Processing Fee with Vrbo?How Do I Get a Refund Through Vrbo?How Do I Update My Account Info on Vrbo?How Do I Cancel My Booking on Vrbo?
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VRBO

Customer service issue
Reported by GetHuman6058951
May 11th, 2021 - 8 months ago
Not resolved
Seen by 17 customers so far
Similar issue to 1474 others
0 customers following this

Timeline

GetHuman6058951 started working on this issue
May 11th, 2021 11:56pm

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