Reservation ID HA-DC**LJ*Jeff &Luda Kelley Jmikelley&gmail.com *(***) ***-******O...

GetHuman-brotbaec's customer service issue with VRBO from March 2021

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The issue in GetHuman-brotbaec's own words
Reservation ID HA-DC**LJ*Jeff &Luda Kelley Jmikelley&gmail.com *(***) ***-******On January *th, **** we moved into the property owned by Jeff & Luda Kelly, *** Blvd of the Presidents, Unit ***, Sarasota, Florida.*Upon arrival we pulled the mat out of the bathtub and found the finish cracked and peeling. To us it looked like year-old damage, it looked like it had been like that for quite a while. That was the reason we didn't even think of contacting the owners about it. *The day we moved out, March *th, **** we received a text from Luda Kelly with picture of the condition of the bathtub, asking " "what did we do to the tub". We replied "That's how we found it when we moved in".*They argued the tub was in perfect condition the day before we moved into the condo. *Needless to say this is not the truth. They withheld our Security Deposit ($***) on false pretenses.*We want VRBO to help us to get our $*** back.

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Customer service issue
Reported by GetHuman-brotbaec
Mar 23rd, 2021 - a month ago
Not resolved
Seen by 8 customers so far
Similar issue to 1411 others
0 customers following this

Timeline

GetHuman-brotbaec started working on this issue
Mar 23rd 1:37am
GetHuman-brotbaec indicated the issue is not fixed yet.
Mar 23rd 12:37pm
GetHuman-brotbaec indicated the issue is not fixed yet.
Mar 25th 2:36pm
GetHuman-brotbaec indicated the issue is not fixed yet.
Mar 29th 11:27pm