The person who rented us her house is claiming we broke into her pool heater but we did...
GetHuman-mdestepp's customer service issue with VRBO from March 2021
Help with my VRBO issue
First: share to improve GetHuman-mdestepp's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mdestepp may need:
Name on the booking, Booking reference, Billing address, and Email address on the account
The issue in GetHuman-mdestepp's own words
The person who rented us her house is claiming we broke into her pool heater but we didn’t also we declined the heat because we weren’t going to be at the house except for at night. The heat was on when we got there and I messaged her about the spa being hot and I asked if turning the jets on would effect the heat and she said no so I turned on the jets no one in the house knew how to turn the pool heat on and no one was on the side of the house where the pool heater looks to be located based on the pictures and on top of the fact no one that was in the house would disrespect property that’s not ours. I just assume something suspicious is going on or maybe it was someone else before us but it wasn’t us we were at the house for maybe * hours every night and we just sat in the hot tub because it was hot and played cards but everyone was accounted for **** there wasn’t a moment we didn’t know where any of us where and we were all in bed at the same time
GetHuman-mdestepp did not yet indicate what VRBO should do to make this right.
I have an issue with VRBO too
How GetHuman-mdestepp fixed the problem
We are waiting for GetHuman-mdestepp to fix the problem and share the solution with the rest of us customers.
Please help with my VRBO issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common VRBO customer problems.