We are trying to get a full refund for a booking that was cancelled due to COVID. Becau...
GetHuman5061802's Refund a Charge issue with VRBO from July 2020
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The issue in GetHuman5061802's own words
We are trying to get a full refund for a booking that was cancelled due to COVID. Because of an error on the owners side, they were ok not able to refund a certain amount. Customer service needs the owners verbal confirmation to access their accounts to refund us. But every time the owner calls they say they are on hold for ** minutes and never speak to someone to resolve the issue.**We have spent ** hours talking in circles to customer service.
GetHuman5061802 did not yet indicate what VRBO should do to make this right.
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