We are trying to get a full refund for a booking that was cancelled due to COVID. Becau...

GetHuman5061802's Refund a Charge issue with VRBO from July 2020

Help with my VRBO issue
First: share to improve GetHuman5061802's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman5061802's own words
We are trying to get a full refund for a booking that was cancelled due to COVID. Because of an error on the owners side, they were ok not able to refund a certain amount. Customer service needs the owners verbal confirmation to access their accounts to refund us. But every time the owner calls they say they are on hold for ** minutes and never speak to someone to resolve the issue.**We have spent ** hours talking in circles to customer service.

GetHuman5061802 did not yet indicate what VRBO should do to make this right.

How GetHuman5061802 fixed the problem

We are waiting for GetHuman5061802 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common VRBO customer problems.
How Do I Get a Refund Through Vrbo?How Do I Update My Account Info on Vrbo?How Do I Cancel My Booking on Vrbo?
Do you have a customer issue as well?
We can help you get VRBO's attention and get better help faster. Tap below to get started.
Having VRBO issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Refund a Charge issue
Reported by GetHuman5061802
Jul 13th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1808 others
0 customers following this
Items needed
Name on the booking
Booking reference
Billing address
Email address on the account


GetHuman5061802 started working on this issue
Jul 13th 9:46pm