I tried calling * diff numbers to contact Cust Svc with VRBO. Its states that they can...

GetHuman4486089's customer service issue with VRBO from March 2020

Help with my VRBO issue
The issue in GetHuman4486089's own words
I tried calling * diff numbers to contact Cust Svc with VRBO. Its states that they can not connect my call right then. I am needing to speak with someone there regarding a reservation I made and then had to cancel. They told me to call VRBO to request refund of $***.**. We had to cancel due to the virus. The place we made reservation was kind enough to a full refund because of the unexpected virus issue. I hope that VRBO is just as understanding. For this is out of any ones control. We will reschedule at a later date. How do I get thru to talk to someone? Your help is appreciated. Sarah P

GetHuman4486089 did not yet indicate what VRBO should do to make this right.

How GetHuman4486089 fixed the problem
I called many times with message they could not connect my call. So I waited and called about *:**pm and got right thru to Cust Svc. The young lady was kind, listened and refunded the Admin Fee for my cancellation of reservation.
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How Do I Get a Refund Through Vrbo?How Do I Update My Account Info on Vrbo?How Do I Cancel My Booking on Vrbo?
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Customer service issue
Reported by GetHuman4486089
Mar 18th, 2020 - 7 months ago
Fixed
GetHuman4486089 shared how to fix
Seen by 10 customers so far
Similar issue to 1329 others
0 customers following this
Items needed
Name on the booking
Booking reference
Billing address
Email address on the account

Timeline

GetHuman4486089 started working on this issue
Mar 18th 2:12pm
GetHuman4486089 confirmed the issue is fixed. Hooray!
Mar 19th 5:30pm
GetHuman4486089 confirmed the issue is fixed. Hooray!
Mar 19th 5:33pm