I recently made a reservation through you website and am very disappointed with the tra...

GetHuman4306828's customer service issue with VRBO from January 2020

Help with my VRBO issue
The issue in GetHuman4306828's own words
I recently made a reservation through you website and am very disappointed with the transparency into the fee you charge to book through your site. I believed the total charge was in fact the total charge for the stay. I was completely shocked by the additional $***.**CAD charge on my credit card. We are planning this trip on a tight budget and this puts us in a very bad position. I would like to see where on your site it CLEARLY explains such charges..... I didn't realize there was a difference and had I known about the fee I would have booked directly through their site, instead of VRBO. I am hoping to get a full refund to book directly through there site. **My reservation is for Hidden Maui Paradise July *-**, **** under the last name Bondy.**Any help is greatly appreciated

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Customer service issue
Reported by GetHuman4306828
Jan 29th, 2020 - a year ago
Fixed
Seen by 14 customers so far
Similar issue to 1364 others
0 customers following this
Items needed
Name on the booking
Booking reference
Billing address
Email address on the account

Timeline

GetHuman4306828 started working on this issue
Jan 29th, 2020 6:17pm
GetHuman4306828 confirmed the issue is fixed. Hooray!
Jan 29th, 2020 10:43pm
GetHuman4306828 confirmed the issue is fixed. Hooray!
Jan 29th, 2020 10:43pm
GetHuman4306828 indicated the issue is not fixed yet.
Jan 29th, 2020 10:43pm
GetHuman4306828 indicated the issue is not fixed yet.
Jan 29th, 2020 11:49pm
GetHuman4306828 indicated the issue is not fixed yet.
Jan 29th, 2020 11:49pm
GetHuman4306828 confirmed the issue is fixed. Hooray!
Jan 29th, 2020 11:58pm

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