Problem with the booking, which indicated pets were allowed, but the rental company lat...

GetHuman4105578's customer service issue with VRBO from December 2019

Help with my VRBO issue
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Name on the booking, Booking reference, Billing address, and Email address on the account
The issue in GetHuman4105578's own words
Problem with the booking, which indicated pets were allowed, but the rental company later sent a follow up agreement that listed only dogs - and the owners were adamant the cats could not be accommodated. This cost us a full week searching for accommodation availability.

GetHuman4105578 did not yet indicate what VRBO should do to make this right.

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VRBO

Customer service issue
Reported by GetHuman4105578
Dec 16th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 1423 others
0 customers following this

Timeline

GetHuman4105578 started working on this issue
Dec 16th, 2019 6:13pm

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