I have never had a reply from VRBO. The owner of the unit contacted me to tell me I needed to contact VRBO, which I did, but that’s gone nowhere.

GetHuman-cdnkiwi's customer service issue with VRBO from November 2019

Help with my VRBO issue
First: share to improve GetHuman-cdnkiwi's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-cdnkiwi's own words
Get information on pricing ... I’m confused about billing, and need clarification.*I’ve been looking at booking a one night stay, for two adults. The price shown is $***night (US), however, by the time I get to the payment screen, I’m quoted $***.**, plus a refundable deposit of $***.**. Then the total owing shows $***.**. This makes no sense to me. Please explain. How does $***.**, which is supposed to include the cleaning fee and taxes, suddenly become $***.** ?
Doesn’t make me want to use their service
I would like a reply to my email, with an answer to my question.
I want to use the service, and recommend them, but it’s hard to do now
How GetHuman-cdnkiwi fixed the problem

We are waiting for GetHuman-cdnkiwi to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common VRBO customer problems.
How Do I Get a Refund Through Vrbo?How Do I Update My Account Info on Vrbo?How Do I Cancel My Booking on Vrbo?
Do you have a customer issue as well?
We can help you get VRBO's attention and get better help faster. Tap below to get started.
Having VRBO issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

VRBO

Contact with VRBO
Customer service issue
Reported by GetHuman-cdnkiwi
Nov 15th, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 3742 others
0 customers following this
Items needed
Name on the booking
Booking reference
Billing address
Email address on the account

Timeline

GetHuman-cdnkiwi started working on this issue
Nov 15th, 2019 5:28pm
GetHuman-cdnkiwi indicated the issue is not fixed yet.
Nov 16th, 2019 5:41pm
GetHuman-cdnkiwi indicated the issue is not fixed yet.
Nov 16th, 2019 5:42pm