I have never had a reply from VRBO. The owner of the unit contacted me to tell me I needed to contact VRBO, which I did, but that’s gone nowhere.

GetHuman-cdnkiwi's customer service issue with VRBO from November 2019

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The issue in GetHuman-cdnkiwi's own words
Get information on pricing ... I’m confused about billing, and need clarification.*I’ve been looking at booking a one night stay, for two adults. The price shown is $***night (US), however, by the time I get to the payment screen, I’m quoted $***.**, plus a refundable deposit of $***.**. Then the total owing shows $***.**. This makes no sense to me. Please explain. How does $***.**, which is supposed to include the cleaning fee and taxes, suddenly become $***.** ?
Doesn’t make me want to use their service
I would like a reply to my email, with an answer to my question.
I want to use the service, and recommend them, but it’s hard to do now
How GetHuman-cdnkiwi fixed the problem

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How Do I Cancel a Listing on Vrbo?How Do I List My Property on Vrbo?How Much Is the Processing Fee with Vrbo?How Do I Get a Refund Through Vrbo?How Do I Update My Account Info on Vrbo?
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Customer service issue
Reported by GetHuman-cdnkiwi
Nov 15th, 2019 - 3 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 3742 others
0 customers following this
Items needed
Name on the booking
Booking reference
Billing address
Email address on the account


GetHuman-cdnkiwi started working on this issue
Nov 15th, 2019 5:28pm
GetHuman-cdnkiwi indicated the issue is not fixed yet.
Nov 16th, 2019 5:41pm
GetHuman-cdnkiwi indicated the issue is not fixed yet.
Nov 16th, 2019 5:42pm